Returns

RETURNS

GIVEN THE CIRCUMSTANCE THAT A RETURN IS DESIRED THEN PLEASE E-MAIL A RETURN REQUEST TO INFO@TERRAFEMME.COM WITH YOUR NAME, ORDER NUMBER AND A STATEMENT OF WHY YOU WISH TO RETURN THE ITEM. IF ANY ITEMS HAVE ARRIVED DAMAGED PLEASE RETAIN ALL PACKAGING, DOCUMENT THE DAMAGE WHERE POSSIBLE WITH PHOTOS, AND CONTACT US IMMEDIATELY. WE WILL DO OUR ABSOLUTE BEST TO ACCOMMODATE YOU IN THE SITUATION THAT A CERAMIC WARE ARRIVES TO YOU BROKEN OR DAMAGED. PLEASE KEEP IN MIND THAT EACH PIECE OF ARTWORK IS UNIQUE AND SPECIAL IN ITS OWN WAY AND JUST LIKE US HUMANS SOME PIECES MAY HAVE "IMPERFECTIONS" NOT FLAWS.  WE ARE GLAD TO ACCEPT RETURNS ON ANY FULL PRICE, UNUSED MERCHANDISE WITHIN 7 DAYS OF RECEIPT OF YOUR ORDER. ALL ITEMS THAT ARE RETURNED WILL RECEIVE STORE CREDIT AND MUST BE UNWORN, UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. ALL SALES ARE FINAL ON SALE MERCHANDISE, BODY PRODUCTS, AND ORIGINAL ARTWORK. THE BUYER IS RESPONSIBLE FOR ANY RETURN SHIPPING COSTS. ONCE THE RETURNED PACKAGE IS ASSESSED WE WILL CONTACT YOU VIA THE E-MAIL ADDRESS PROVIDED IN THE RETURN REQUEST AND PROVIDE YOU WITH SHOP CREDIT VALID UP TO 12 MONTHS. ALL SALES ARE FINAL AFTER 7 DAYS OF PURCHASE. WE HOLD THE RIGHT TO DENY ANY STORE CREDIT IF THE MERCHANDISE RETURNED DOES NOT MEET OUR RETUN POLICY REQUIREMENTS.

*WE ARE CURRENTLY NOT ACCEPTING ANY RETURNS IN THE CASE OF INTERNATIONAL PURCHASES